12

Aug, 2015

Inventory and Renewals

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Whether you are a customer, tech or an IT manager, the importance of inventory is critical to understand what you have, what needs to be supported and what your overall footprint is. Software You can get software products that run inventories of your infrastructure, you want to get something that is flexible, that can inventory your software, hardware, appliances, and assets. This is hard to find actually, most packages concentrate on either software or a specific kind of hardware and don’t always have the capacity to add one off items […]

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1

Jul, 2015

Encryption

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Whether you are a tech, an account manager or a customer, you want to understand how encryption helps you and what you need to do to maximize the benefits of encryption. Types and Kinds There are a lot of different kinds of encryption. There are: Hard Drive encryption – this is when you basically encrypt the drive of your laptop so that if you lose your system through theft or other reasons, the data on the hard drive is protected. There are a variety of different products and software applications […]

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29

Jun, 2015

Policies, Procedures and Documentation

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Let’s discuss what you need to provide your customers when you are an MSP.  What customers should be expecting from their Managed Service Providers, and what techs should be creating.  What format do you need to follow and what information is relevant to your company size? Legal The first people you want involved in writing and coming up with a great set of policies is your legal department. Unfortunately they rarely want to be involved in any kind of situation where they are going to be setting or creating policies. […]

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23

Jun, 2015

What is White Label Services?

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When would a company use white label services? What is the ideal use of a white label help desk or call center?  What benefits can a company get from white label services versus opening their own call center?   What are the pros and cons of using white label services? White Label is a service for companies who want support for their after-sales service of their IT products (application, connected devices…). It can be a call, text for support, email, or a call center experience, or all of them. Simply, it’s an […]

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