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Managed Services For All Your IT requirements

Single Point of Contact offers a fixed cost model and puts the burden on us, the provider, to quickly resolve your I.T. issues 24×7. Our main goal is to build a strong partnership with all our clients so they can focus on their business initiatives.
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GET MANAGED I.T. SERVICES FOR YOUR BUSINESS

Single Point of Contact Managed IT Services are the ideal fit for small and mid-sized businesses. It’s predictable, flexible, scalable and we include unlimited support. You no longer have to worry about how many hours your IT provider spent fixing a server, network device or a computer. Our clients focus on business initiatives and leave the experts at Single Point of Contact to focus on IT related matters.

IT Help Desk Support

Prevent computer and software failures with a proactive IT management strategy.
Maximize uptime with proactive support for your computer system and your applications. A component of our managed services model, we offer a comprehensive computer support plan. Our computer management is comprised of four critical support components that are administered remotely from our certified techs in Palo Alto, CA. The team works diligently after hours to optimize your computer so you are not inconvenienced when you are working on your system.

Software and Hardware Updates
Part of best business practices in IT is to recognize that it is critical to update applications, apply security patches and new malware definitions as soon as possible to protect your desktop and tablets. In order to not disturb your end users, we provide majority of computer support remotely after business hours. Our goal is to not disrupt your business and keep your systems optimized so your end user community is productive.

Identify potential IT issues before disrupt your business
Our remote monitoring solution will proactively monitor your computers to identify potential issues before they become a problem. If a potential problem is discovered, we will eliminate the issue remotely.

Backup
 In order for your business to not miss a beat and give an edge to the competition. We offer online backup and recovery. We have technology online or on-premise to store images of your computers. In the event a computer is stolen, destroyed or corrupted, we can easily restore the backup onto a new device. Your end user community will have minimal downtime.

24-7 Support
When your employee call our help desk, they will helped by a staff that is courteous, patient and helpful. Our staff can securely remote into the computer and start addressing the issue at hand. Or, if the end user does not have an internet connection, our staff will work with them to resolve the problem over the phone. Our staff is available 24-7 so your firm has the peace of mind that someone is always there to resolve the computer issues.

IT Help Desk Support
Server Management

Server Management

Prevent server failures with a proactive strategy
Maximize uptime with proactive support for your servers and network devices. A component of our managed services model, we offer a comprehensive server and network support plan. Our proactive strategy is comprised of four critical support components that are administered remotely from our certified techs in Palo Alto, CA. The team works diligently after hours to optimize your servers and network so there is no disruption in service.

Software and Hardware Updates
Our senior level administrators recognize that its critical to update applications, apply security patches and new malware definitions as soon as possible to protect your servers and devices on your network. We provide majority of server and network support remotely so potential issues are addressed immediately. Our goal is to eliminate any disruption to your business and keep your systems optimized so your end user community is productive.

Identify potential IT issues before disrupt your business
Our remote monitoring solution will proactively monitor your servers and network to identify potential issues before they become a problem. If a potential problem is discovered, we will eliminate the issue remotely 24-7.

Backup
A component of our proactive strategy is backup and disaster recovery. We offer online backup and recovery so the data on your servers can be restored within hours. We have technology online or on-premise to store critical data on your servers. In the event a server fails, we can easily restore the backup onto a new server. Your end user community will have minimal downtime.

24-7 Support
Your business will not miss a beat. Our staff can securely remote into a server or network device and start addressing the potential problem. Our staff is available 24-7 so your firm has the peace of mind that someone is always there to resolve an issue on your network.

  • What some of our clients say...

    Single Point of Contact's technical team has been instrumental in the help desk support department. Thanks to Single Point of Contact, we have a reliable technical team which gives our staff technical support for computer issues and peripherals. Single Point of Contact's staff address our challenges as they surface, and has recommended solutions to minimize future issues with the end users computer. Their staff is patient, courteous, have gone out of their way to be helpful and always professional.

    Grayson Lawrence,
    VP of IT

  • What some of our clients say...

    Our manufacturing firm has expanded in size and geographic range, Single Point of Contact has carefully managed the growth of our IT infrastructure to meet our increasingly complex IT demands.

    Luis DeOliveira,
    CEO, Kagome USA

  • What some of our clients say...

    As a cloud provider, the network must be up 24-7. Since Single Point of Contact has installed and serviced our network more than 3 years ago it has run extremely well. With regular monthly maintenance and occasional software upgrades the network has run flawlessly with virtually no disruption to our business or lost data.

    Brian Hamel,
    CEO, Nuvolex

  • What some of our clients say...

    The biggest benefit of partnering with Single Point of Contact is that they take ownership of the network. They've identified problems we hadn't noticed, made recommendations for improvement and filled the gaps found in our network. And they continue giving us awesome IT support with great competence and professionalism. Add to that growing list, they're very responsive and display a sense of urgency we have never seen with other IT firms. When we call, someone is always there to resolve our problem. If they need to come onsite, they are there within 4 hours. That's a big difference from the way things used to be. Single Point of Contact has effectively relieved me from my IT management duties, and I couldn't be happier.

    Tony DeSoto,
    Director of IT, Fuji Medical

  • What some of our clients say...

    Since NOLA Marketing started in 1999, Single Point of Contact has addressed all of our IT challenges and implemented a pro-active strategy to eliminate downtime and ensure optimization of all systems.  This allowed us to grow the business and focus on clients. In addition, Single Point of Contact helps us save money by finding the best solutions at the lowest cost as well as provides ready access to high-quality IT staff to support the business.  Single Point of Contact has been NOLA Marketing’s most valuable and trusted resource since day one, always on point to quickly and cost-effectively meet whatever needs we have and always with a patience and a pleasant attitude.

    Emily Matthews,
    CEO, NOLA Marketing

Cloud Management

If your organization has realized your current IT infrastructure is not meeting your business needs, consider migrating to the cloud.

In a nut shell, cloud services is an IT infrastructure delivered to your company through the internet. The cloud provides you the flexibility to scale with your business requirements. Build one or a dozen servers and return them to the service provider when you are finished using them. Cloud services are much more flexible and cost effective than a traditional on-premise IT infrastructure. We are one of the first adapters of cloud services and our clients continue to benefit from a solution that is scalable and affordable.

Cloud Servers
We can provision virtual servers within two days with proper planning and requirements from the client. This powerful servers can provide your company with the processing power it needs to critical business applications without the mind blowing price tag that is associated with traditional server environments.

Backup and Disaster Recovery
Single Point of Contact cloud backup and disaster recovery services provide your organization the peace of mind that your data is secure offsite and available 24-7 to restore critical business data.

Business Continuity in the Cloud
Our business continuity strategy ensure that your company will continue doing business if your onsite IT environment systems are compromised.

Email and Collaboration
Single Point of Contact has partnered with Microsoft to deliver a complete solution for your email and collaboration requirements. This online solution is affordable  and reduces administrative costs and investments in expensive hardware and software.

24x7 Monitoring & IT Security

24-7 Network & Security Monitoring

24-7 Network & Server Monitoring
Server or Network downtime is not good for busines. Your network is the backbone of your company. If your services are reaching a critical stage, our administrators are ready to address the issue before it impacts your business.

Single Point of Contact has made it possible for companies to utilize our monitoring solution to avoid the high costs associated of building and managing a Network Operations Center.

24-7 Security Monitoring
Are you positive that your IT infrastructure is protected against potential threats?

Hackers are working around the clock to find vulnerabilities in your network. IT security threats include malware, corrupted data and failure to update security patches. Single Point of Contact monitors your environment 24-7 to ensure your network is safe. We implement a comprehensive and proactive security plan that will eliminate external and internal threats against your organization.

Services

  • Tech SupportOur tech experts will resolve problems with your computer, application, wifi, cloud apps, Microsoft suite, Apple products, peripherals and more.
  • Enterprise EmailUse business-class email through a rich and familiar Outlook experience you can access from your desktop or from a web browser using the Outlook Web App.
  • Online ConferencingHost online meetings with audio and video using one-click screen sharing and HD video conferencing.
  • Cloud BackupAutomated and scheduled backups give you peace of mind in knowing that your data is always being saved and stored securely in the cloud.
  • Online Storage & File SharingOneDrive for Business provides 25 GB of storage (1 TB coming soon) for each user for virtually anywhere access to their documents. Share files with others inside and outside the organization, control who can see and edit each file, and easily Sync files with computers and devices.
  • Microsoft Office OnlineAlways have the latest version of Word, Excel, Powerpoint and more with office online. Capture your ideas however you work best – using a keyboard, pen or a touchscreen. Stream full versions of Office programs on any Internet-connected device.
  • Office for MobileAccess your Microsoft suite form your mobile device. Do not miss a beat if you are not in the office, capture your ideas from anywhere at any time.
  • Mobile ManagementRegardless of platform or device type, our administrators can perform the following: Device query, clear passcode, send message, lock device, find device, set roaming, remote view, sync device and perform an enterprise or device wipe.
  • Penetration TestingOnce a quarter, we Identify organizational weaknesses the same way an attacker would — by hacking it. This enables organizations to better understand and ultimately minimize risk.
  • IaaS ManagementAs your company grows, you are constantly looking for ways to operate more efficiently and cost effectively. Our experts can help understand your high priority use case scenarios (development/test, backup, disaster recovery/business continuity, capacity bursting), we can build it, manage it or work with your teams demand for specific resources.
  • Onsite SupportRegardless of your firms size, if you are a small company with no in–house IT staff or an enterprise – level business that needs added resource. We provide every client with the flexibility to have experts onsite same day within four hours.
  • Online TrainingGet online training for MS Office, Intuit/Quickbooks and more online. You get the flexibility to schedule the training at your convenience and train from any location.
  • Online TicketingVery simple to submit a ticket, email or our web portal. View a weekly report as to what has been completed and what is still open. Track your requests from anywhere at any time.
  • Cost per user a month:

Small Biz Package

Business hours 8-5PST
  • Optional
  • Optional
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  • $75.00

Enterprise Package

24x7
  • Optional
  • Optional
  • Optional
  • $90.00

Custom Package

  • Build
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  • Custom
  • Endpoint Security
  • IT Infrastructure
  • Network Setup
  • Virus & Malware Management
  • Business Apps
  • 24×7 Linux & Unix Support
  • Microsoft Suite Support
  • Cloud Applications
  • Email Setup, Backup, Migration
  • 24×7 Network Monitoring
  • Problems With Drivers
  • Server Support
  • Backup & DR Management
  • Cloud Management/Solutions
  • 24×7 Live Support in US
  • Account Manager
  • Inventory Management
  • 24×7 Computer Support
  • Support/Warranty Contract Manag.
  • Certified Administrators
  • Interim CIO Options
  • Reporting
  • Web Based Ticketing
  • And much more