With Single Point of Contacts White Label Help Desk service, your organization can offer expert, friendly 24×7 technical support without investing in costly infrastructure and training.
Single Point of Contact serves as a seamless extension to your IT support business. Our US based professional Help Desk team provides 24/7 remote assistance and repair for computers, mobile and tablets.
Our solution allows IT businesses to expand their support by providing 24-7 phone, chat and bi-directional ticket support for your customers. As an extension of your firm, we provide live support for your clients, on your behalf. Let us take care of the Level 1 support so you can focus on bigger issues and stay focused on business initiatives.
Single Point of Contact’s objective in every interaction is to help solidify customer trust and strengthen your relationships. This will have a lasting impression that will echo your company’s branding and messaging in customer service.
Single Point of Contact’s team of experts supports your product by providing a transparent extension to your internal technical team. We can set up a dedicated, local number for your firm, connect to your chat engine and handle your inbound customer communications under your company brand.
Our trained professionals will not only identify themselves as part of your organization, they will impart a positive and lasting impression that will echo your company’s branding and messaging in customer care.
Our service is scalable, flexible and cost effectively complements your operation.
We offer flexible models for our clients, fixed cost or per minute plans. These plans allow us to support our clients based on their budget and service level requirements so they realize maximum flexibility of service at a price they can afford.
We closely monitor all SLA requirements of every customer to ensure your clients receive the level of support and attention they need.