White Label Help Desk Solutions for Service, Hardware and Software Development Firms.

Does your Firm lack the budget for an internal product support team? Single Point of Contact offers White Label Help Desk Services for companies that want expertise, flexibility and scalability, but not the huge budget to staff a tech support team.

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White Label Help Desk Support For Your Business

With Single Point of Contacts White Label Help Desk service, your organization can offer expert, friendly 24×7 technical support without investing in costly infrastructure and training.

White Label Help Desk For IT Service Groups

Single Point of Contact serves as a seamless extension to your IT support business. Our US based professional Help Desk team provides 24/7 remote assistance and repair for computers, mobile and tablets.

Our solution allows IT businesses to expand their support by providing 24-7 phone, chat and bi-directional ticket support for your customers. As an extension of your firm, we provide live support for your clients, on your behalf. Let us take care of the Level 1 support so you can focus on bigger issues and stay focused on business initiatives.

Single Point of Contact’s objective in every interaction is to help solidify customer trust and strengthen your relationships. This will have a lasting impression that will echo your company’s branding and messaging in customer service.

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US based white label product support for your business

White Label Product Support Services For Your Brand

Build Your Brand With White Label Product Support

Single Point of Contact’s team of experts supports your product by providing a transparent extension to your internal technical team. We can set up a dedicated, local number for your firm, connect to your chat engine and handle your inbound customer communications under your company brand.

Our trained professionals will not only identify themselves as part of your organization, they will impart a positive and lasting impression that will echo your company’s branding and messaging in customer care.

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Our White Label Services Contribute To Client Retention

Our service is scalable, flexible and cost effectively complements your operation.

We offer flexible models for our clients, fixed cost or per minute plans. These plans allow us to support our clients based on their budget and service level requirements so they realize maximum flexibility of service at a price they can afford.

We closely monitor all SLA requirements of every customer to ensure your clients receive the level of support and attention they need.

 

Terms and SLA for White Label Agreements

Computer Support Methodology

Single Point of Contact 24x7 Monitoring

  • Knowledgeable certified US-based in-house staff
  • 24×7 or business hour only coverage
  • Backend connectors to clients live chat forum
  • Account manager and a dedicated team
  • Multi-technology expertise
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users
  • Tiered service levels and custom response requirements available
  • Flexible and Scalable support available
  • Budget options pay by the minute or the call
  • Customized surveys with your Brand
  • Plans tailored for any business of any size