Single Point of Contact offers comprehensive Outsourced Help Desk services to customers requiring a full service technical resource center, full or part-time help desk, application support center, or customer service desk. Contact us today and let us tailor you a help desk solution to your specific business needs. Which issues do we resolve? Go here for a complete list.
Why hire additional staff? We can provide outsourcing services for your firm on a part or full time basis. Our account managers work closely with our clients to help define the skills needed to support your end users. More importantly we provide our clients with administrators that have the one necessary skill you can’t teach… Customer Service.
We understand that most firms have a tight IT budget so we created a flexible help desk model that can be customized for your individual business needs. We have options for you to pay a fixed cost by user, by the minute, hour or by the call. We give you the option to customize your package to have an onsite or remote help desk teams.
Single Point of Contact team of experts supports your branding by providing a transparent extension to your service. We can set up a dedicated, local number for your firm, connect to your chat engine and handle your inbound customer communications under your company brand.
Our trained professionals will not only identify themselves as part of your organization, they will impart a positive and lasting impression that will echo your company’s branding and messaging in customer care.
Single Point of Contact has only one objective in mind, to help the End User. By providing our clients with technically strong, customer service oriented support professionals, we know that our clients end user community will be able to perform the essential business-critical tasks that allow your business to grow.
Our technical team is solving problems for computers, Macs, tablets and mobile 24×7. Protect, secure and optimize your businesses technology today. Contact us and we will work with you to customize a plan that best fits your firms requirements. Flexible packages come in a fixed cost plan or buy support by the hour. Give us a call at 800-791-4300 to learn more about 24×7 help desk outsourcing and staffing services.
Comprehensive end user management of up to three devices per user including any combination of workstation, laptop, or smartphone.